Health Literacy and Patient Safety

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speaker	description	windows media version
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Speaker:

Suzanne Graham, RN, PhD, Director of Patient Safety
Kaiser Permanente, California Regions

Program Description:

Health literacy is the degree to which individuals have the capacity to obtain, process, and understand basic health information and services needed to make appropriate health decisions. The purpose of this program is to explore the implications of this “hidden epidemic” and to identify tools and techniques to assist patients and enhance health literacy. This video program is designed primarily for all clinicians who provide direct patient care.

Learning Objectives:

Upon completion of this program, each participant will be able to:

Describe the scope and implications of the health literacy problem.
Identify the barriers faced by both patients and clinicians.
Identify specific strategies to enhance health literacy.

Continuing Education credit:

Approved by the BRN for one contact hour. Provider number 14147.

Approved by the BBS for one contact hour. Provider number 2655.

Disclaimer

Please note that you may experience a slow connection if you access Web Video or other streaming video services using a Kaiser Permanente terminal during peak hours (9 a.m. to 4 p.m.). Should you experience delays or unreliable access on a workplace terminal, please try again during non-peak hours, or from a home computer.

If you are having trouble using the Web Video program, please fill out our feedback form.

Click here for a list of system requirements.

Instructions

Click and save the following documents to your computer:
- Posttest (Word .doc, 236 KB)
- Syllabus materials (Adobe .pdf, 434 KB)
Click on the play button to start the video: .
After viewing the video, print and complete the posttest and evaluation form.
Mail or fax completed posttest and evaluation form to the Distance Learning Program. The fax number and address are on the form.
Your continuing education certificate will be mailed directly to you.

Note: you are free to pause or rewind the video whenever you want.

Windows Media version

If you are having trouble streaming the video, you can download this program as a Windows Media file and play it on your computer. Right click here and select "save as" (or "save target as") to download (Microsoft .wmv, 179.31 MB)