A New and Improved People Pulse Survey Coming in 2007
In October, Kaiser Permanente employees will have the opportunity to take the People Pulse survey, designed to better reflect our emphasis on a work environment that promotes high performance. Using your input, KP leaders determine what actions to take as an organization to develop and maintain the best possible work environment. They know that this is the key to providing the best service and care to our members and to meeting the KP promise. When employees understand what is expected of them, have the tools they need to succeed, and are committed and motivated to do so with integrity, we all thrive.
For this year, the Program has made some important changes and improvements to the People Pulse survey process. The survey will be administered throughout Kaiser Permanente at the same time, using the same questionnaire. And this year, the emphasis is on online completion.
"Doing the People Pulse survey online has many benefits," says Deborah Konitsney, Director of Organizational Research. "An online survey saves us the cost of printing, shipping, and return postage. The money we save on administration can be used to make improvements in our work units, and we get results back faster so the data can be put to use more quickly. It's also more environmentally responsible."
Protecting Confidentiality
You will use your National User Identification (NUID) to log in. (If you don't know your NUID, you can look it up online. Because your NUID is unique, it can be used only once. Using NUIDs allows us to pre-code survey results with entity, location, and cost center, and that helps generate accurate and timely reports.
However, you should know that your responses go directly to a third party vendor, where they are kept completely confidential. Once the survey vendor receives your responses, your NUID is dropped and replaced with a random code. Your survey responses are then linked to the random code, not your NUID. No one at Kaiser Permanente will have any information about your individual responses. As the surveys are tabulated, results are grouped according to departments, service areas, medical centers, and Regions so that individual responses cannot be identified.
What to Expect
Beginning October 1, you can log on to PeoplePulse.to-survey.com and complete the survey. It will take about 15 minutes to fill out the questionnaire. If you have an active e-mail account, you will receive a Send All message containing a link to the online survey, along with instructions for logging in. If you don't receive email at work, look for posters and other print materials that display the URL. The survey can be taken from any computer with internet access.
Kaiser Permanente leaders view the employee perspectives voiced in the People Pulse survey as an indication of what it is like to work here, and they are committed to acting on the information you share to make it better. Making your voice heard can contribute to the changes you want to see in your workplace.
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