Service Enhancement

Kaiser Permanente strives to set a new standard for service in the health care industry. We are defined by our service credo:

Our cause is health.
Our passion is service.
We're here to make lives better.

The service quality credo reminds us of the positive input we can have on our members every day. It creates another "Thrive" experience within the organization, and it inspires us to look at our roles at Kaiser Permanente. Our goal is to become an organization that is synonymous with great service. This goal is not only critical to the success of Kaiser Permanente, it is critical to the care we give to our members and to each other. To find out more about our service initiatives and to find tools in support of the credo, please visit the service quality section of the Department of Care and Service Quality Web site.

You may also be interested in the work of the Care Experience Council (CEC). The CEC is a joint group of senior operations leaders from Health Plan, Medical Group, and (the?) Labor Management Partnership who are dedicated to improving members' care experience at Kaiser Permanente. Council members come from all eight Kaiser Permanente regions and Group Health Cooperative. Their Web site is designed to share innovations, research, and successful practices for achieving service excellence across the program at Kaiser Permanente.